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   HarperCollins Leadership, a division of HarperCollins Focus, LLC

     



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 2018 by Adele B. Lynn All rights reserved. No portion of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopy, recording, scanning, or other except for brief quotations in critical reviews or articles, without the prior written permission of the publisher.

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notes








1


  (18631952)  .   ,         ,         . . .




2


Barsade, Sigal. The Ripple Effect: Emotional Contagion and Its Influence on Group Behavior. Administrative Science Quarterly 47 (December 2002): 644.




3


McShulskis, Elaine. Workplace Anger: A Growing Problem. HR Magazine 41 (December 1996): 16.




4


Weisinger, Hendrie. Anger at Work: How Large Is the Problem? Executive Edge Newsletter 27 (November 1996): 5.




5


Martin, Melissa. Depressed Employees Take Twice as Many Sick Days. Occupational Hazards 63 (July 2001): 16.




6


AdvancePCS. Study Finds U. S. Workers with Depressive Disorders Cost Employers $44 Billion in Lost Productive Time. Insurance Advocate 114 (July 7, 2003): 30.




7


Zhen Xiong, Tsui; Farh, Anne S.; Jiing-Lih Chen. Loyalty to Supervisor vs. Organizational Commitment: Relationships to Employee Performance. Journal of Occupational and Organizational Psychology 75 (September 2002): 339.




8


 ,  .    !       -? .:   , 2009.




9


What Makes a Good Boss? HR Focus 77 (March 2000): 10.




10


Maynard, R. How to Be a Great Boss. Nations Business 79 (December 1991): 44.




11


Beecham, Stan, and Grant, Michael, Smart Leadership in Tough Times. Supervision 64 (June 2003): 3.




12


Staw, Barry M.; Sutton, Robert I; and Pelled, Lisa H. Employee Positive Emotion and Favorable Outcomes at the Workplace. Organization Science A Journal of the Institute of Management Sciences, 5 (February 1994): 51.




13


    ,       1940-         .             16  . . .




14


Myers, Isabell, and Briggs, Katharine. Myers Briggs Type Indicator. Palo Alto, CA: Consulting Psychologist Press, 1993.




15


 .  .     ,  IQ (http://litres.ru/pages/biblio_book/?art=5024477). .: ,   , 2018.




16


Milliken, Frances J.; Morrison, Elizabeth W.; Hewlin, Patricia F. An Exploratory Study of Employee Silence: Issues That Employees Dont Communicate Upward and Why. Journal of Management Studies 40 (September 2003): 24.




17


Ekman, Paul, and Davidson, Richard, eds. Questions About Emotions. New York: Oxford University Press, 1994.




18


Cohen, M., and Stumwasser, F. Comparative Neurobiology. New York: John Wiley and Sons, 1985.




19


LeDoux, Joseph E. Emotional Memory Systems in the Brain (     ). Behavioral and Brain Research, 58 (1993): 111116.




20


       .         11 ,   ,    ,      . . .




21


Ekman, Paul, and Davidson, Richard, e.ds. Questions About Emotions. New York: Oxford University Press, 1994.




22


Eisenberger, Naomi. The Pain of Social Rejection. Science 302 (October 10, 2003).




23


Strik, Jacqueline; Donollet, Johan; and Lousberg, Richard. High Anxiety May Warn of Future Problems for Heart Attack Patients. Journal of the American College of Cardiology, 42 (10) (November 19, 2003): 4248.




24


Bloom, F. Brain, Mind, and Behavior. New York: W. H. Freeman, 1985.




25


Angevine, J., and Cotman, C. Principles of Neuroanatomy. New York: Oxford University Press, 1981.


