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    .             .       ,   .              ,   . , . .  ,    .     ,    [36 - BrotheridgeC.M.Areview ofemotional labour and its nomological network: practical and research implications [Text] / C. M.Brotheridge / / Ergonomia IJE&HF. 2006. V. 28. P. 295309.; 27.DiefendorffJ.M.Organizational-level influence on employee emotional displays with customers [Text] / J.M.Diefendorff, A.S.Gabriel, G.A.Leung // Paper presented the SIOP, Atlanta, GA. 2010. P. 227267.].            [37 - SchaufeliW.B.The measurement ofengagement and burnout: Atwo sample confirmatory factor analytic approach [Text] / W.B.Schaufeli, M. Salanova, V. Gonzatlez-Romat, A. B.Bakker // Journal ofHappiness Studies. 2002. V. 3. P. 7192.] [38 - NewcombeM.J., Ashkanasy, N.M.The role ofaffect and affective congruence inperceptions ofleaders: An experimental study [Text] / M.J.Newcombe, N. M.Ashkanasy // Leadership Quarterly. 2002. V. 13. P. 601614.].




    


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  [85 - Robert J. House, ATheory ofCharismatic Leadership, inHunt and Larson (eds.), Leadership: The Cutting Edge, 1976, pp. 189207].

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5.10.  


       ,  ,  . , .  (R. Lord)   ,        ,       .      .

   (Conger and Kanungo)  ,           .   ,     [87 - J.A.Conger and R.M.Kanungo (eds.). Charismatic Leadership: The Elusive Factor inOrganisational Effectiveness. San Francisco, Jossey-Bass, 1988.]:  ;   ;  ;   .

  (Jay Conger)     :    ;  ,     ;      ,   ;  .



***

       .     ,     .  ,   ,      ,      ,    ,  - ,  .          ,      ,  ,     .

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 6.  



      .       [88 - ..     //   .    -  (2223 2002.). . 1. , 2002. . 107110].        [89 -  .  . .: , 1989. .271].        . ,        ,   ,     [90 - Friedland W. For asociological concept ofcharisma // Social forces. 1964. Vol. 43. 112.; GeorgeJ.M.Emotions and leadership: The role ofemotional intelligence [Text] / J. M.George // Human Relations. 2000. V. 53. P. 10271055.]. ,       ,  -     .

     (Jean Blondel),           [91 - Glassman R. Legitimacy and manufactured charisma // Social research. 1975. Vol. 42.4.],   ,      ,    ,   .    ,      ,        .

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 ,       .

            ,         .




  


      .. (J.V.Downton, 1973). ,          (James MacGregor Burns),    1978.        ,          .

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  (Bernard Bass),  ,    ,     .      .

     .

     ,   .

   .

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      [92 - AvolioB.J., Bass, B. M.Transformational leadership, charisma and beyond [Text] / B. J.Avo- lio, B. M.Bass // Emerging leadership vistas. Lexington Books, 1988. P. 2950.]:

  .       ,      .              .    ,        ,   ,     .      , ,     ,   .

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          .  ,       ,  ;    ,  ;   蠖 ,  ;   ࠖ ,  [93 - Connelly S. Acloser look at the role ofemotions incharismatic and transformational leadership [Text] / S. Connelly, B. Gaddis, W. Helton-Fauth // Transformational and charismatic leadership, 2: The road ahead. St. Louis, MO: Elsevier, 2002. P. 244259.].      ,       ,         . ,          .        ,  -[94 - Ashkanasy, B. Tse // Emotions inthe workplace: Theory, research and practice. Westport, CT: Quorum, 2000. P. 221235.; 8.George J. M.Emotions and leadership: The role ofemotional intelligence [Text] / J. M.George // Human Relations. 2000. V. 53. P. 10271055.].

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     .              [95 - Damen F. Affective match inleadership: Leader emotional displays, follower positive affect, and follower Performance [Text] / F. Damen, D. Van Knippenberg, B. Van Knippenberg // Journal ofApplied Social Psychology. 2008. V. 38. P. 868902.; 6.DiefendorffJ.M.Organizational-level influence on employee emotional displays with customers [Text] / J. M.Diefendorff, A. S.Gabriel, G. A.Leung // Paper presented the SIOP, Atlanta, GA. 2010. P. 227267.]      [96 - Van KleefG.A.Searing sentiment or cold calculation? The effects ofleader emotional displays on team performance depend on follower epistemic motivation [Text] / G. A.Van Kleef, A. C.Homan, B. Beersma, D. van Knippenberg, B. van Knippenberg, F. Damen // Academy ofManagement Journal. 2009. V. 52. P. 562580.; 19.Zhu W. Moderating role offollower characteristics with transformational leadership and follower [Text] / W. Zhu, B. J.Avolio, F. O.Walumbra // Group & Organization Management. 2009. V. 34. P. 590619.].        ,    ,   ,    [97 - KahnW.A.Psychological conditions ofpersonal engagement and disengagement at work [Text] / W. A.Kahn // Academy ofManagement Journal. 1990. V. 33. P. 692724.; 13.RichB.L.Job engagement: Antecedents and effects on job performance [Text] / B. L.Rich, J. A.LePine, E. R.Crawford // Academy ofManagement Journal. 2010. V. 53. P. 617635.].

     ,         [98 - AvolioB.J., Bass, B. M.Transformational leadership, charisma and beyond [Text] / B. J.Avo- lio, B. M.Bass // Emerging leadership vistas. Lexington Books, 1988. P. 2950.; 3.Brotheridge C. M.Areview ofemotional labour and its nomological network: practical and research implications [Text] / C. M.Brotheridge / / Ergonomia IJE&HF. 2006. V. 28. P. 295309.; 6. DiefendorffJ.M.Organizational-level influence on employee emotional displays with customers [Text] / J. M.Diefendorff, A. S.Gabriel, G. A.Leung // Paper presented the SIOP, Atlanta, GA. 2010. P. 227267.].            [99 - DiefendorffJ.M.Organizational-level influence on employee emotional displays with customers [Text] / J. M.Diefendorff, A. S.Gabriel, G. A.Leung // Paper presented the SIOP, Atlanta, GA. 2010. P. 227267.; SchaufeliW.B.The measurement ofengagement and burnout: Atwo sample confirma-tory factor analytic approach [Text] / W. B.Schaufeli, M. Salanova, V. Gonzatlez-Romat, A. B.Bakker // Journal ofHappiness Studies. 2002. V. 3. P. 7192.; Zhu W. Moderating role offollower characteristics with transformational leadership and follower [Text] / W. Zhu, B. J.Avolio, F. O.Walumbra // Group & Organization Management. 2009. V. 34. P. 590619.] [100 - NewcombeM.J., Ashkanasy, N. M.The role ofaffect and affective congruence inperceptions ofleaders: An experimental study [Text] / M. J.Newcombe, N. M.Ashkanasy // Leadership Quarterly. 2002. V. 13. P. 601614.; Zhu W. Moderating role offollower characteristics with transformational leadership and follower [Text] / W. Zhu, B. J.Avolio, F. O.Walumbra // Group & Organization Management. 2009. V. 34. P. 590619.].

  ,  ,     ,  ,         [101 - AvolioB.J., Bass, B. M.Transformational leadership, charisma and beyond [Text] / B. J.Avolio, B. M.Bass // Emerging leadership vistas. Lexington Books, 1988. P. 2950.; DiefendorffJ.M.Organizational-level influence on employee emotional displays with customers [Text] / J. M.Diefendorff, A. S.Gabriel, G. A.Leung // Paper presented the SIOP, Atlanta, GA. 2010. P. 227267.; NewcombeM.J., Ashkanasy, N. M.The role ofaffect and affective congruence inperceptions ofleaders: An experimental study [Text] / M. J.Newcombe, N. M.Ashkanasy // Leadership Quarterly. 2002. V. 13. P. 601614.].  ,           ,            [102 - AvolioB.J., Bass, B. M.Transformational leadership, charisma and beyond [Text] / B. J.Avo- lio, B. M.Bass // Emerging leadership vistas. Lexington Books, 1988. P. 2950.].

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              .     ,   ,      .     ,     [104 - ..       [] / .. //  i. 2009. 6. . 2026.; AvolioB.J., Bass, B. M.Transformational leadership, charisma and beyond [Text] / B. J.Avolio, B. M.Bass // Emerging leadership vistas. Lexington Books, 1988. P. 2950.; Damen F. Affective match inleadership: Leader emotional displays, follower positive affect, and follower Performance [Text] / F. Damen, D. Van Knippenberg, B. Van Knippenberg // Journal ofApplied Social Psychology. 2008. V. 38. P. 868902.],      [105 - Van KleefG.A.Searing sentiment or cold calculation? The effects ofleader emotional displays on team performance depend on follower epistemic motivation [Text] / G. A.Van Kleef, A. C.Homan, B. Beersma, D. van Knippenberg, B. van Knippenberg, F. Damen // Academy ofManagement Journal. 2009. V. 52. P. 562580.].  ,     /   ,     [106 - BrotheridgeC.M.Areview ofemotional labour and its nomological network: practical and research implications [Text] / C. M.Brotheridge / / Ergonomia IJE&HF. 2006. V. 28. P. 295309.; 10.HochschildA.R.The managed heart: The commercialization offeeling [Text] / A. R.Hoch- schild // Berkeley: University ofCalifornia Press, 2003. 327p.].

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,    ,   ,      [107 - NewcombeM.J., Ashkanasy, N. M.The role ofaffect and affective congruence inperceptions ofleaders: An experimental study [Text] / M. J.Newcombe, N. M.Ashkanasy // Leadership Quarterly. 2002. V. 13. P. 601614.].      ,   ,  ,      [108 - HochschildA.R.The managed heart: The commercialization offeeling [Text] / A. R.Hochschild // Berkeley: University ofCalifornia Press, 2003. 327p.]. ,    ,  ,      蠫  [109 - BrotheridgeC.M.Areview ofemotional labour and its nomological network: practical and research implications [Text] / C. M.Brotheridge / / Ergonomia IJE&HF. 2006. V. 28. P. 295309.; Connelly S. Acloser look at the role ofemotions incharismatic and transformational leadership [Text] / S. Connelly, B. Gaddis, W. Helton-Fauth // Transformational and charismatic leadership, 2: The road ahead. St. Louis, MO: Elsevier, 2002. P. 244259.].

      ,    , ,       蠫 .  ..,        .      ,    , , ,             .      (S. E.Hobfoll, 1989)           .

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 7.   



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. , .  . [113 - Lewin Kurt; Lippitt Ronald; White Ralph. Patterns ofaggressive behavior inexperimentally created social climates // Journal ofSocial Psychology. 1939. pp. 271301.],   ,    .

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    [115 - MuczykJ.P., ReimannB.C.MBO as aComplement toEffective Leadership//The Academy ofManagement Executive. 1989. No. 3, pp. 131138.],     : ,       (- ) ,    ,    (- ).       ,           :  ,  ,  ,  .

  ,   ,    (Douglas McGregor)    [116 - McGregor D. The Human Side ofEnterprise. N.Y.: McGraw-Hill, 1960.].

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7.5.   


       .

  .  ,  ,  ,        . ,  ,        :      (, ),  ,     .    ,      .   ,      ,        .

 (Greene, 1975)     .  ,           .  ,  ,     ,    ,     , ..        .     ,      , ,   .

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 8. -   


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