    -: BPM CBOK 4.0
  


 - (BPM, Business Process Management),   ,   ,      - (         )        .

              .     BPM        :      ,      ,       - (ABPMP, www.abpmp.org (http://www.abpmp.org/)).

  4.0    ,   ,  ,  , RPA, ,  ,  ,  .         BPM.

     ,  -,     -,    , , ,        .            . BPM CBOK     ,      .





 ,  ,  ,  ,  ,  ,  

    -: BPM CBOK 4.0



  

   

  . 

  . 

   . 

- . 

 . , . 

  . 



ABPMP 20092019

   , , .   , 2022



This reference book is the copyrighted property of the Association of Business Process Management Professionals. All material is protected by copyright and permission should be obtained in writing prior to any reproduction, storage in a retrieval system, or transmission in any form by any means. Requests should be made by contacting the ABPMP through the website www.abpmp.org (http://www.abpmp.org/).



  .           () .  ,  ,   ,  ,   ,          .  ,   ,     ,  ,          ,      ,   ,       .

,      ,  ,   ,        () ,        ,    .


* * *








    - ABPMP



   - (Association of Business Process Management Professionals, ABPMP)  ,    ,  ,       - (BPM). ABPMP         .

 ABPMP International      ,          . ,        ABPMP,       ABPMP,        . ,     ,    Members At Large,            ABPMP    .

 ABPMP   .            ABPMP International.   ABPMP   ,     ,   ,    .          ,        .

ABPMP       ,       - (EABPM),        BPM CBOK     [1 -    . . .].

    ABPMP    www.abpmp.org (http://www.abpmp.org/).        - (EABPM)      www.eabpm.org (http://www.eabpm.org/).





  ABPMP :

?  BPM    ;

?     -;

?        ;

?   ,      BPM   ;

?      -.





 ABPMP   , :

?     -;

?       - BPM CBOK


;

?          ;

?      BPM.


  ABPMP:       BPM CBOK

 ,     -,     ,   ,   , ,  ,      . ABPMP   - (BPM)         .  ,      BPM   ,   BPM    ,     .

     - BPM CBOK


:



 - (BPM)     , , , , ,     ,    -,     ,     .  - (BPM)  , ,           ,        -,   -            -. BPM    -             ,      ,        .


           ABPMP.        150 ,     , , -,   ,      , BPM,  ,  .

      -        [2 -          (       248  17.04.2018). . .].  -蠖   ,             .

 ABPMP   BPM   ,   ,      ,       -.

,    ,  BPM,              -.        ,      ,    PMI (Project Management Institute)          APICS/ASCM (American Production and Inventory Control Society,  Association for Supply Chain Management)      . ,        ,   ,      ,        -.

  ABPMP International           - BPM CBOK     : CBPA (Certified Business Process Associate     ), CBPP (Certified Business Process Professional    )  CBPL (Certified Business Process Leader    )[3 -           :    -,  ,  ,  . . .].

  BPM CBOK    , ,     BPM  ,       -蠖   ,      BPM,  ,    BPM.

   BPM   ꠖ  ,         ()    ().  CBPP         . CBPP           BPM,    CBPA  CBPL.      .          BPM.

      - ABPMP                        BPM,           .           : ,   .     ,     ,    .

   CBPA      ,     BPM CBOK,    ,   .   CBPP    CBPL   ,      BPM.   BPM CBOK


          .  ,    BPM                -        .



  (Tony Benedict), CPIM, CBPP, CBPL


       - BPM CBOK

      ABPMP BPM CBOK


    2003.          ,   BPM,    ,     ,         BPM.       1.0      . ABPMP   1.0               - (EABPM).

  ,   ,   ,  , ,   2.0  2009.               CBPP.

   3.0  ,       BPMS,    ,    2013   .   3.0          BPMS.            CBPA,   CBPP       3.0  .

 4.0 BPM CBOK         3.0,           .   2017           BPM CBOK,  BPM  BPMS       ,   (low-code, no-code),   (RPA),     ,  ,  ,     . ABPMP                  ,       ,   BPM        .

  4.0   BPM CBOK      ABPMP   BPM.         BPM CBOK 4.0.



    BPM CBOK

       BPM CBOK   ABPMP   (  )   :








   BPM CBOK

    ,   ,    .          ,     .








   

,  ,        ABPMP   ,      - .        .

      : www.abpmp.org/page/feedback_CBOK (http://www.abpmp.org/page/feedback_CBOK)[4 -      : abpmp.org.ru/resource/tracker/ (https://abpmp.org.ru/resource/tracker).].


  BPM CBOK

 !      ,     .  -       ,     ,    .

 ,   頖  , ,    - (BABOK, Business Analysis Body of Knowledge)     (PMBOK, Process Management Body of Knowledge).   ,   ,  :

?      ( );

?     -  ( );

?    ,     ( ).



        - (BPM)          ,   .  堖    .

   ?    ,  -  . BPM CBOK    BPM-젖  , -,       ,     .  -  -,    . BPM        ,  堖    ,       .

 :       500 !    BPM,       ,    ,    ,  .       ,        100,      .   ,  BPM   .    ⠖     頖   ,     ,   .     , ,  .

 -   ,  BPM CBOK     :

1..   ,   ,  :     .        ,   ,     ,  .               .  CBOK,    ,    BPM     .

2.. ABPMP ,       .  ,     CBOK,      .   ,     .  , ,    ,      .

3..   CBOK     BPM      .  ,                ,  !       ໠     ,    .     ,        . CBOK    BPM.     -    ? , !     ? , ! BPM    ,  .        ,    ,            .

4.. ABPMP ,       頖     .               CBOK. ,       BPM  ,             ,      ,    .

     CBOK      -  ,    .   .

   CBOK  ,   -    . CBOK   젖      ,     ,             .

    CBOK        ,        . CBOK             - CBPA/CBPP/CBPL,   ABPMP.

  , CBOK         ,          .

CBOK  , ,   ,   ,     . CBOK , , ,          ,    .

 CBOK   ,   ,  .    ,        .      컠      -     CBOK,       ,        -  - 

BPM            ,    .     -     ,      젖     .      :    -,    .. , ,    ABPMP.

           ,      . CBOK          ,        .



  ,     - (ABPMP Russian Chapter), . .., CBPP, OCEB-2


  BPM



         .



  ,   ,   ,      ; BPM     .      ,     蠖  .

       F. ,       ,    .     ,      ,     .    BPM CBOK  ,  ,  젖    ,      ,      .



    

  BPM CBOK          ,    : BPM, Business Process Management.      business,    process management?

Process    ,   process management     ,  젖    .

     : process management     ,  business process management   -.

BPM     :

? 栖    ,    ,   ,    , .

? 栖   ,   .   BPM     .   ,         ,    .

?,      ,   :         , , .         .



,     process management  ,  :    ,   -.       :   廠     -,  .    BPM CBOK     .



  

    ,   :         .  business     ,   ,      , , ,  .        .

-   -     :    !     ,     business processes   ,      .

  -,     -   . ,     ,    ,   .



  - 

  CBOK     ,    -.   , -  ,      ,     .   -: , , , ,   .

    ,        .   ,           ,     ?

      . ,      ,        -:     ,  , ,          .  :       ,     ,     堖    .   ,    (    )    .

 , -   ,    ,    .  -  ,   . ,   ,     .



  (end-to-end process)

     :     ,   ,    - .  ,     end-to-end process  ,    ,    .  ,    - ,   ;     -,    .

      end-to-end process         .       ,       .

    -    .  젖         ,  젖     ,    ,    ,    . ABPMP  BPM CBOK   .



 (enterprise)

Enterprise         .     :       (-),    .     . Enterprise Systems     ,    .

 BPM CBOK Enterprise    ,      (   ).



 (value),  (cost)   (customer)

 ,   ,         ,    .  ,   !

,   :   ,       ( ).  堖 ,           .     ,     ,    ,        .

     value  .   , value-added tax    ,   ,        .   value chain     軠   ,  !

          :      ,    .



 (efficiency),  (effectiveness)   (performance)

        efficiency/effectiveness,     (Peter F. Drucker):

?Efficiency is doing things right   .       蠖      ,     .         .

?Effectiveness is doing the right things  ,  .       堖    .       .



       ,    :    ,     ,     .    ,        ,        20% ,   ,            ,     ?

  :      ,   ,    .   ࠖ ,    .        ,      .

     (  efficiency,   effectiveness)      performance.       , ,  . :   BPM CBOK    堖      /  ,  ,  , ,    ..     ,        performance, effectiveness, efficiency ,         -.



- (business capability)

 (-)   .   , , , ?    .   ,  ,  ,    . (:     ,   .)

,      ,     (  ),     ,       (     ).

     . ,  CMMI (Capability Maturity Model Integration)     -      .      ,    ,   ,    ..

 -   ,   ,   ,    .     -          -     - .

   capability    .   ,   :   ,    -,    ,     . ,               .



 (agile)

 ,       2000-,    ,     .               . ,      ,      . ,  ERP-  ,           .    ,   -       ,   .

 ,        ,    : agile fighter    ,   .

  10         ,   .   黠   ,      ,       agile,      堖 .    (  )   ,    ,    .

 business agility    .



 (governance)

    corporate governance,         .     ,           ,  , , , ,   .  ,           ,      ,   .

  BPM CBOK   BPM governance, repository governance.       ,  governance body      . (         BPM.)

   BPM , ,       젖     ,  ,      ,          堖 .

         ,     -       BPMS.







        - (ABPMP)   (Brett Champlin).


     

BPM     ,      .      ,    (EAI),    , -      ,   ,    .       BPM     .     BPMS,   ,   -     ,   .      (low-code  no-code)   BPM        -.              頖  ,   (data scientists)  ,                 .

  ,  BPM      XXI.    BPM     :  80%      BPM,       .    , ,   , ,    (  -   )   -   .

 -          ,      ,      ,     ,         .                ,      ,             ,  -.              ,        蠖    .

   BPM      ,    .  -    ,   -.  :             ,    ,   .  ,     BPM  ,     .

  ,  ,     BPM  -  -,  .  , ,     : -   ,   BPM        .           ,         -.

           ABPMP.        150 ,      , , -,     젖  , BPM,   ,   .

     BPM    .       - -,    ,      ,      -  -     -         -. ,         - .

  ,    BPM            .       BPM    ,        ,    ,          .                   ,     , ,     .       .        ,           .

-,      BPM  ,                ,   BPM.    ,        XXI:    .    ABPMP,  ,    (67%     )      (  9,9)      .

   :

? ;

? ;

? ;

?-;

? ;

?  ;

? ;

?-;

? ;

?     ;

?     .



  ,     ,      - .       ,           :  ,  ,  ,    ,  ,    ,   .      , 堖   -.     ,     ,           ,   ,      .     ,      BPM        ,   ,   ,    .

          . ,   ,       .         ,              .         ,       .     ,  -      ,     ,  ,     ,         ,    .                 ,              ,     .   ,       , ,    BPM Institute  Object Management Group (OMG),       .         .

  BPM- ABPMP    EABPMP   BPM,    BPM ʮ    ,    .        ,      BPM    ,         .      ,      BPM CBOK.

ABPMP        .              .

   BPM      ,       .  ,               ,       15 .     BPM CBOK    BPM ABPMP    , , ,        BPM-        .       ,       蠖   ABPMP .       ,   .



  (Brett Champlin), - ABPMP




1.    



 ,   BPM   , ABPMP             .    ,         Ҡ  ,         ,      .

     .          .           ,    ,      .  ,        -          ࠖ  .








  ,     ,       ,     .      CBPA.  CBPP      . ,    ,      CBPL.        ,       .

        ?              .      ,     ,   .








    :            .         BPM        ( ).




1.1.  BPM


 ,        , ABPMP    BPM.      ,   ,   ,          BPM CBOK    ABPMP.

        CBPA   CBPL    .      CBPA        .  CBPP         ,     BPM.  CBPL         -  ,      - .













 A.   BPM     ,         .




1.2.   ABPMP


ABPMP           BPM.          ,    ,        ANSI/ISO 17024  ACE (American Council on Education)  ,    .

  ABPMP ,  :

?   /  ;

?  ,   130 ;

?   ;

?    ,     .



 ABPMP      BPM. ABPMP          ,        .

ABPMP    : CBPA, CBPP  CBPL.



CBPA

 CBPA (Certified Business Process Associate     )    .      ,     (     )        ,    -.          -   ,    BPM CBOK.  CBPA       , ,   ,      BPM,       .  CBPA  ,        .            -  ,        .



CBPP

 CBPP (Certified Business Process Professional    )    ,        BPM.   CBPP         CBPL.



CBPL

 CBPL (Certified Business Process Leader    )      BPM       .     ,     -   ,       - .









2.



        BPM CBOK,  ,     BPM.




2.1.      - BPM CBOK


Businessdictionary.com   :  頖            .   BPM      :    ,    ,         .



    - BPM CBOK       - (BPM, Business Process Management).   BPM CBOK     -  ,       (, )  .


 ,   ,      BPM CBOK,             .   ࠖ  BPM.       (process mining).  (       BPM)    : process mining    ,   ,      (  )        .        BPM- ,  ,      [Robledo 2018].




2.2. BPM CBOK


       BPM CBOK    .     BPM CBOK      -,        ,   ,       - .   BPM CBOK              .          BPM CBOK   .      ,      - -,    ,     .

  BPM CBOK       . ,  BPM,     ,   .        ,  .      BPM CBOK   ,     BPM.      ,       BPM.

  BPM CBOK     ,     .                BPM,     ,          .   BPM CBOK       ABPMP  CBPA (Certified Business Process Associate), CBPP (Certified Business Process Professional), CBPL (Certified Business Process Leader).




2.3.  BPM CBOK


 頖    ,    ,   .  ,    -,    :








  BPM CBOK    c  ,   .2.1.          , 堖    .    BPM  -,    ,   .

    BPM,    :



 3.  -

     BPM      ,   ,   , - .      ,  ,   BPM,       .   ,   BPM,       ,  BPM.



 4.  

 ⠖      ,   , ,    -   .  ,    ,   ,    .         ,        ,  ,    .   4          ,       .



 5.  

          -,       .       ,        .      ,  ,  , -,    .      ,       .     ,     .



 6.  

                     .      ,    , -   .        .     ⠖  ,  - , ,   .  ,      .           ,      ,       .



 7.   

  ⠖       ,            .                  .          ,    ,        .      ,  ,      .



 8.   BPM

      ,    .   ,   BPM,   -   .     BPM      .        ,  , , ,    -.     ,  ,  ,    ,  ,    -.        - (iBPMS),  ,     , , ,    .    ,     BPM.   4         (RPA), ,  ,     .



 9.  

   ,    BPM,  - /  ,   ,     .       ,  .        BPM    .             .



 10. -   

     ,   ,      .     -      ,       -  .        ,    BPM.



 11.   

               -   ,    .         -          .            ,    ,    .   ,    ,             ,  ,  , , , ,   (  )  -.           .




2.4.  BPM


  ,      -, BPM      .   ,           .

           .         ,    ,    -.   BPM      ,       .

  BPM    :








? :    .2.2   ,   - ,   BPM       BPM. -   ,    .    BPM   ,   ()  -.    BPM  ,  ,     . ABPMP    ,       BPM.

? () :    .2.2   ,     :    ;   BPM; -;  ,   -; , ,   . -     .   BPM   -  ( ). -     ,  ,   .  ,   -  ,  -. , ,   ࠖ      ,     .

?  :    .2.2   ,    ,   .  -,   ,      ,    - .



    ,     -    .




3. -



     BPM,       .




3.1.  BPM


 -    -,      .   -    ,    .








   - (BPI)      .



 - (BPI, Business Process Improvement)     ,                . BPI    , ,     .


 BPM     ,      .           ,   ,    ,         ,    .           .



   (EPM, Enterprise Process Management)   ,    BPM   . EPM: )             )       BPM   .


, BPM     ,         ,          .



  -⠖  ,               .


         BPM,  ,      ,      .             ,  -,    .       ,      .

     ,    ,      -    .    ,      ,    .        Qualpro,     ,  58  ,      , 91%    S&P500 [Morris 2006].








 BPM

BPM   ,   -  .

 BPM ,        , ,      - -.



 - (BPM, Business Process Management)     , , , , ,     ,    -,       ,     .

 - (BPM)  , ,           , ,   -,             -.


 BPM,  -     .

 -,   ,    (. 10.2.3)          ,    ,     (. 10.3.2).



  BPM

   -,       BPM         BPM:

?   堖   ,   .

?         .

?  -        堖   .

?      -   .

?       .

? -          .

?     - ,    .

?  ,  ,     .

? -蠖  ,    .

?-        .




3.2.  BPM



BPM,   ,    .    BPM  ;    -  ,    -,  .

    BPM   :

1.    .

2. .

3. .

4. .

5. .








     :       - ,     ,      BPM.

     BPM -           ,     , ,   .

  BPM CBOK   ,      ,    . ,    -   ,       ,   ,  , ,       .




3.2.1. 1:     


  BPM           :

?      ;

?    ;

?   ;

?     .



          .       ,     .        -,        ,   ,    .

              ,   ,       .             BPM,          .

 -     3.4.




3.2.2. 2:  


     BPM  ,    , ,     :

?      ;

?      ;

?      ;

?  .



      -  .      ,         ,  ,  ,    -  ..           .

,     ,    :

?4.  ;

?5.  ;

?6.  ;

?7.   ;

?8.   BPM.




3.2.3. 3:  


     BPM      .

       ,       :

?    ;

?     ;

?   ;

?  .



      :

? .   ,   ,  ,    .

?   .    , ,    .

?  . ,          ,      .

?  -.    ,  ,   ,    ,     ,   ,      .

?.   (,   )   ,  , -,  /,   .

?  (  ).     ,   ( ),     ,    ,   (  ),        .




3.2.4. 4:  


           ,    :

?     ;

?     ;

?  ;

?      .



       - ,     , , ,   ..             .   BPM CBOK




  .


   .

   ,     (https://www.litres.ru/pages/biblio_book/?art=67034260)  .

      Visa, MasterCard, Maestro,    ,   ,     ,  PayPal, WebMoney, ., QIWI ,       .



notes








1


   . . .




2


         (       248  17.04.2018). . .




3


          :    -,  ,  ,  . . .




4


     : abpmp.org.ru/resource/tracker/ (https://abpmp.org.ru/resource/tracker).


